A L.U.E Case Study - Linda's Experience
Running a small business can be difficult and search engines can be a great resource for information to support business decisions, but when Linda, a small business owner, was facing a potential employment dismissal claim she couldn't be confident popular online information on the subject applied to her.
This is how Linda used the L.U.E App:
Linda started off by identifying what her role was in the problem at hand, what remedy she was seeking and what status had the problem progressed to. In Linda's case, there was no formal dispute but she was concerned about a potential legal problem, her status and remedy was solely at the advice stage to seek guidance or advice on what could be done next.
After Linda provided the above, she was then asked to explain what the issue or dispute concerned. Linda explained that she had a small business and a few employees, after letting one of her employees go she was threatened with a potential legal claim. Once Linda submitted her problem, L.U.E got to work and predicted that the problem was related to Employment Law.
Linda was then asked a few questions, on this occasion she only had to answer two.
Linda was then provided with an options list aimed at seeking to understand what Linda is trying to achieve and done! Linda has her answer and the information she was looking for with additional resources that she can use in the future.
So what was Linda's next step?
After only a few minutes on her phone, Linda informed herself that if her ex-employee was serious about her legal claim then it would have to be filed within 3-months. Additionally, Linda didn't think there was any merit to such a claim so it would be fairly straight forward to counter.